Traveling in foreign countries is often an uncertain proposition, with the unknown far outweighing the familiar. It was with this in mind that Aon's Crisis Management team developed WorldAware Solutions, essentially the next step in the evolution of the Safe Traveler program.

Perhaps the most prominent and popular aspect of WorldAware has been the app. Available for mobile devices, the system gives users instant access to important and reliable information about whatever nation they may be visiting. Tips on local culture, currency and the nearest embassy are all a touch away, as is an overview of the country's risk level.

Aon WorldAware Solutions, however, extends far beyond what is on a screen. It is an entire suite of resources and tools, all dedicated to protecting business travelers. A combination of risk consulting, risk transfer and technology has created a unique tool to help employers meet duty of care responsibilities and safeguard reputation.

Tap the Expertise of our Travel Security Team

Behind the program lies an entire team of analysts, consultants and advisors, all prepared to serve the client's needs. Before the trip even takes place, depending on the destination, a certain amount of personal and travel information is gathered. This can range from airline reservations—if the destination is considered low risk—to specific details on hotels, meeting spaces and itineraries. In the event of more dangerous travel, the itinerary is carefully analyzed and subsequently given recommendations on making it safer.

Amid all of the technology and risk analysis there is a distinct human element, embodied by the 24/7 Operations Center, located at Aon's global headquarters in Chicago. This is not simply a call center, available to take complaints or give suggestions. The staff are military veterans, with experience in high-pressure situations. They are trained to respond to all kinds of challenges, from high-frequency, low-severity issues—such as lost passports or petty crime—to the most severe instances. Having such skilled and experienced operators means that not only can they deal with any situation, but they also provide a calm and helpful voice of reason when travelers face an unexpected or undesirable situation.

Resources for Every Continent

The response in the wake of the launch has been phenomenal, with great interest being shown across the board. The Crisis Management team found themselves working constantly to welcome clients, upload information and keep up with more opportunities on the horizon. Businesses and individuals on every continent see unique possibilities in WorldAware, and the team hopes to be able to create geography-specific case studies to aid in the system's continued success.

Aon WorldAware Solutions has shown itself to be a product with great potential, one that appeals to a broad and widespread audience. It is a constantly evolving and improving system, in order to keep ahead of a changing and unstable globe.